Account Manager (German Speaking)

Empleado permanente, Tiempo completo · Madrid

Introducción

The ideal candidate will be bilingual in German and English (Spanish is a major plus), with a strong background in finance and high proficiency in Excel and Google Sheets to support performance analysis, forecasting, and ROI tracking.

Responsabilidades

Manage a portfolio of dental clinic accounts across EMEA and APAC
Serve as the main point of contact, building trust and long-term relationships with clinic owners and teams
Conduct regular strategy and performance calls with clients, guiding them through the DSD protocols, tools, and growth opportunities
Monitor clinic engagement and proactively address roadblocks or retention risks
Prepare and deliver performance reviews using data-driven insights (case volume, revenue growth, design usage, etc.)
Collaborate with marketing and operations to support clinic campaigns and educational initiatives
Drive upsell and renewal opportunities through consultative account management
Provide onboarding support for new clinics, ensuring smooth adoption of systems and services
Maintain accurate account records and documentation in CRM tools and reporting dashboards
Attend virtual and in-person events as needed to support client engagement

Tu perfil

Native or fluent German speaker, with full professional fluency in English
Spanish proficiency is a strong advantage
3+ years of experience in account management, client success, or consulting (preferably in healthcare, dental, or SaaS)
Strong financial acumen with ability to discuss ROI, budgets, and performance metrics confidently with clinic owners
Advanced skills in Excel and Google Sheets (pivot tables, formulas, dashboards)
Excellent interpersonal and communication skills with a relationship-first mindset
Strong organizational skills and ability to manage multiple clients with varying needs
Self-motivated and proactive, with a genuine passion for helping clients grow

Nice to Have:

Background in dental, medical, or healthcare consulting
Familiarity with CRM platforms and dental practice management systems
Experience working with international teams across time zones

¿Por qué nosotros?

Competitive salary.
Professional development and training opportunities.
Paid time off and flexible work arrangements.
Possibility of working remotely during specific periods of the year.

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¿Quiénes somos?

DSD SON DOS COSAS: UN CONCEPTO Y UNA COMPAÑIA.

El Concepto DSD:

DSD fue desarrollado por Dr Christian Coachman y provee una combinación de enfoques sistemáticos y estrategias para mejorar la odontología exhaustiva y el crecimiento de las oficinas odontológicas; a través de la mejora en diagnósticos, diseños de sonrisa, comunicación entre miembros del equipo, panificación de tratamientos, la ejecución clínica y la creación de valor percibido de los pacientes para incrementar la entrada de nuevos pacientes y la aceptación de casos.

El objetivo es emplear la tecnología y protocolos de comunicación para mejorar la eficiencia y diferenciación de los servicios.

La Compañía DSD:

La Compañía DSD provee de servicios de educación, consultoría, laboratorio y tecnologías digitales para ayudar a los profesionales de la odontología a implementar los conceptos DSD y tener éxito.

Los servicios que ofrece la compañía son:

DSD Education: online y offline.
DSD Planning Center: proyectos de diseño de sonrisa, diagnósticos y apoyo en la planificación de tratamientos.
DSD Lab: Interdisciplinario y full-service.
DSD Clinic Certification: Auditorías In-house, formación y coaching de los empleados.
DSD Marketing: Agencia de marketing full-service solo para DSD Clinics.

COMPROMISO CON LA IGUALDAD

En Digital Smile Design, estamos firmemente comprometidos con la igualdad de oportunidades en el entorno laboral. Fomentamos un ambiente inclusivo donde todas las personas son valoradas y respetadas. Creemos que la diversidad enriquece nuestro equipo y fortalece nuestra capacidad para innovar y ofrecer soluciones excepcionales. Por ello, animamos a todos los candidatos cualificados a postularse, y garantizamos un proceso de selección libre de cualquier tipo de discriminación.

Introduction

We’re looking for a dynamic and client-focused Account Manager to join our global team supporting DSD (Digital Smile Design) Clinics in the EMEA and APAC regions. This role is essential in building strong client relationships, driving adoption of DSD protocols and services, and ensuring overall clinic success.

The ideal candidate will be bilingual in German and English (Spanish is a major plus), with a strong background in finance and high proficiency in Excel and Google Sheets to support performance analysis, forecasting, and ROI tracking.

Responsibilities

Manage a portfolio of dental clinic accounts across EMEA and APAC
Serve as the main point of contact, building trust and long-term relationships with clinic owners and teams
Conduct regular strategy and performance calls with clients, guiding them through the DSD protocols, tools, and growth opportunities
Monitor clinic engagement and proactively address roadblocks or retention risks
Prepare and deliver performance reviews using data-driven insights (case volume, revenue growth, design usage, etc.)
Collaborate with marketing and operations to support clinic campaigns and educational initiatives
Drive upsell and renewal opportunities through consultative account management
Provide onboarding support for new clinics, ensuring smooth adoption of systems and services
Maintain accurate account records and documentation in CRM tools and reporting dashboards
Attend virtual and in-person events as needed to support client engagement

Your profile

Native or fluent German speaker, with full professional fluency in English
Spanish proficiency is a strong advantage
3+ years of experience in account management, client success, or consulting (preferably in healthcare, dental, or SaaS)
Strong financial acumen with ability to discuss ROI, budgets, and performance metrics confidently with clinic owners
Advanced skills in Excel and Google Sheets (pivot tables, formulas, dashboards)
Excellent interpersonal and communication skills with a relationship-first mindset
Strong organizational skills and ability to manage multiple clients with varying needs
Self-motivated and proactive, with a genuine passion for helping clients grow

Nice to Have:

Background in dental, medical, or healthcare consulting
Familiarity with CRM platforms and dental practice management systems
Experience working with international teams acr

Why us?

Competitive salary.
Professional development and training opportunities.
Paid time off and flexible work arrangements.
Possibility of working remotely during specific periods of the year.

Solicitar este puesto de trabajo

About us

DSD IS ACTUALLY 2 THINGS: A CONCEPT AND A COMPANY.

The DSD Concept:

DSD was developed by Dr Christian Coachman and provides a combination of systematic approaches and strategies to improve comprehensive dentistry and dental office growth, with improved diagnosis, smile design, team communication, treatment planning, clinical execution, and creation of perceived value towards the final patients to increase new patient intake and case acceptance.

The goal is to use technology and communication protocols to improve efficiency and differentiation.

The DSD Company:

DSD company provides education, consulting services, Lab services and digital technologies to help doctors and technicians implement the DSD ideas and succeed with it.

The company offerings/services are:

DSD Education: in-person and online
DSD Planning Center: Smile Design projects, Diagnostics and treatment planning support.
DSD Lab: Interdisciplinary Full-service lab.
DSD Clinics Certificatiion: In-house audit . coaching and staff training.
DSD Marketing: Full-service marketing agency only for DSD Clinics.

OUR COMMITMENT TO EQUALITY:

At Digital Smile Design, we are firmly committed to equal opportunity in the workplace. We foster an inclusive environment where all individuals are valued and respected. We believe that diversity enriches our team and strengthens our ability to innovate and deliver exceptional solutions. Therefore, we encourage all qualified candidates to apply, and we guarantee a selection process free from any form of discrimination.

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